— Work Experience
Senior Product Designer · avatarin, TokyoSep 2024 – Present
- Cut passenger visits to staffed counters by 40% in two months at ANA’s Narita Airport by leading end-to-end design of media library and digital signage features for avatar robots, freeing ground staff from repetitive, time-consuming inquiries
- Framed the problem by analyzing internal feedback, then partnered directly with engineers from concept through deployment
- Designed an agentic AI platform for ANA’s customer service team, with a no-code flow that lets non-technical staff build their own knowledge-base chatbots from internal documents to resolve issues during and after calls and train new hires
- Designed and shipped 8+ features across robot, Owner, and Admin platforms, creating one consistent experience across robots and web
- Established a company-wide UX Writing Guideline that standardized product language across all products
UX/UI Designer · NYC Department of Finance, New YorkJun 2023 – Apr 2024
- Restructured the information architecture of 507 pages, with clear categories and labels that made complex city finance services easier to find and understand
- Designed 8 core navigation pages on a responsive design system, iterating through 18 wireframes and hi-fi prototypes
UX/UI Designer · Music for Autism, New YorkNov 2022 – Dec 2022
- Analyzed 106 survey responses to identify key UX issues and prioritize design decisions
- Delivered a cost-effective, mobile-accessible responsive prototype and design guide tailored to client needs
Lead Content Designer · Stylecrew, SeoulJan 2022 – May 2022
- Led a team of designers and editors to deliver 15+ multimedia campaigns and their web, mobile, and social assets
Art Director · Bold, SeoulSep 2020 – Dec 2021
- Set brand strategy and visual direction for 12+ fashion and beauty campaigns, from concept to launch
- Directed cross-functional photo, video, design, and marketing teams